Refund and Cancellation Policy

Last updated: 2026-10-15

This page explains how to cancel your enrolment or ask for a refund.

Refunds and cancellation

You can ask to cancel or get a refund by sending us a message on WhatsApp.

If you cancel before your first session, you get a full refund.
Once sessions have started, sessions you already attended are not refunded. We look at requests for the remaining sessions case by case.
If we cancel or move a session, you can choose a replacement session or a refund for it.
To move a session, tell us at least 24 hours before it starts. A session you miss without telling us is not replaced or refunded.
An approved refund goes back to the same payment method. How long it takes to show depends on your bank: usually 1 to 3 working days for mada cards, and up to 14 working days for credit cards.
If you paid through Tabby or Tamara, the refund follows that company's process.